Freqvently Asked Questions

What is EbookVault?

EbookVault is an online store offering high-quality eBooks on finance, business, and investment. Our goal is to provide valuable knowledge to help you make smarter financial decisions.

How do I contact customer support?

You can reach us via email at matepolo06@gmail.com or use the contact form on Contact page. We typically respond within 24 hours.

How do I purchase an eBook?

Simply browse our collection, select your desired eBook, add it to your cart, and proceed to checkout. Once payment is completed, you’ll receive a download link instantly.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are secure and encrypted for your protection.

Can I use a discount code?

Yes! If you have a discount code, enter it at checkout to apply your savings.

When will I receive my eBook?

Immediately after purchase, you will receive a download link via email. You can also access your eBooks from your account on our website.

What format are the eBooks in?

All eBooks are available in PDF and EPUB formats, compatible with Kindle, iPad, iPhone, Android devices, and desktop computers.

Do you offer refunds?

Can I exchange an eBook for another one?

Unfortunately, eBooks are non-exchangeable, but if you accidentally purchased the wrong book, reach out to us within 24 hours, and we’ll assist you.

Do I need an account to purchase an eBook?

No, you can check out as a guest. However, creating an account allows you to track your purchases and access your eBooks anytime.

How do I access my past purchases?

Log in to your account and navigate to “My Orders” to download any previously purchased eBooks.

Can I share my eBook with others?

No, all eBooks are for personal use only. Unauthorized distribution violates copyright laws.

Is my payment information secure?

Absolutely! We use SSL encryption and secure payment gateways to protect your information. We never store your payment details.

I’m having trouble opening my eBook. What should I do?

Try these solutions:

1️⃣ Ensure you have a PDF reader (Adobe Acrobat, Foxit Reader, etc.) or an EPUB reader installed.

2️⃣ Try opening the file on another device.

3️⃣ If the issue persists, contact matepolo06@gmail.com for assistance.

Need More Help?

If you have any other questions, feel free to reach out! Contact us at matepolo06@gmail.com and we’ll be happy to assist you.